Resolving conflict in a positive manner is a skill that can be developed and practiced. Being heard can be one of the most important goals of someone engaged in conflict. Knowing how to listen and deploy appropriate communication tactics is determinative of whether a conflict will have a positive or negative resolution.
This face to face training supports the participants to:
Have a better understanding of verbal and non-verbal communication skills
Understanding how to deploy these skills when dealing with conflict
Learn early warning signs of emerging conflict
Learn skills to work more effectively with ‘difficult’ people
Have a better understanding of the factors affecting conflict
Learn to defuse conflict
Feel more confident when facing conflicts
Duration: 5 hours
Facilitator: Anisa Varasteh, Clinical Sexologist, Licenced Mental Health Practitioner
Cost: Contact us for a quote
Frequently Asked questions
Who is this course suitable for?
This course is for anyone who interacts with humans! But specifically designed for leaders staff who work directly with clients and lone workers.
Please note this is a face-to-face (on site) training available to companies and organisations (not individuals).